FAQ

SHIPPING METHODS

For Metro Manila, flat rate is PHP 50 and takes 2-4 business days. For same day delivery via Lalamove/Grab (Within Metro Manila only) Pick ups are every Mondays and Thursdays

For provincial, flat rate is at PHP 150 (takes 5-7 business days)

Feel free to ask us for the ETA of your order.

FREE SHIPPING FOR ORDERS P2,500 AND OVER (METRO MANILA ONLY)

MODE OF PAYMENT

We accept bank or online transfers from BDO or Gcash. Details will appear at checkout

PAYMENT DETAILS

After you have paid, please email proof of payment/deposit slip to rellaessentialsph@gmail.com or DM us on instagram @rella_essentials

PACKAGING

All packing material that comes to us gets reused in the packages we send out. That means we may use recycled paper bags for carrying the items when delivering via Lalamove or we may also reuse plastic bubble wrap for shipping out provincial deliveries. In that way, we extend the life of the items by reusing them.

Most of the shipping supplies we purchase are post-consumer cardboard, recycled material, or recyclable.

STOCKISTS

Luces Living (@luceslivingph) Balanga, Bataan

Simula.ph (www.simula.ph) Glorietta 2, Second floor (beside Cabalen)

CANDLES

Our candle is made of 100% Soy wax. A safe and natural alternative to petroleum-based paraffin wax. Each candle may have its own look and texture as they are individually poured by hand. Please give your candle at least a day or two to properly settle once it arrived.